Snow Performance Warranty Policy
Snow Performance, Inc. warrants that
the Product shall conform to and perform in accordance with published technical
specifications and shall be free of defects in materials and workmanship for 1-year
1. You are the original purchaser and
provide proof of purchase.
2. The system was purchased from a
Snow Performance Authorized Dealer at MRP pricing set by Snow Performance.*
No warranty will be offered for any Snow Performance products if purchased
3. For Lifetime warranty, the
Warranty Card that came with system (not applicable to separate parts
purchases) is returned to Snow within 45-days of purchase and Boost Juice®
injection fluid is used exclusively.*
Boost Juice® usage evidenced by invoices/ receipts.
4. An RMA # has been attained and is
displayed on package containing returned part.
5. Parts Warranty ~ 90 day warranty
on parts purchased separately if used in conjunction with a Snow System. No
warranty implied if used with a non-Snow part/system. Subject to Snow’s
inspection of the product, Snow will remedy defects in materials and/or workmanship
by repairing or replacing, at Snow’s option, the defective product without charge for parts or labor, subject to
the limitations and exclusions described in this warranty.
This warranty does not cover problems
caused by normal wear and tear including aesthetic oxidation of surfaces,
accidents, unlawful vehicle operation, or modifications or repairs to product
not performed or authorized by Snow. This includes any product that is
disassembled or taken apart for any reason.
In addition, this warranty does not
cover problems resulting from conditions beyond Snow’s control including, but
not limited to, theft, misuse, overloading, or failure to assemble, mount or
use the product in accordance with Snow’s written instructions or guidelines
included with the product or made available to the original retail purchaser. In
the event of failure, Snow will repair or replace the part at Snow's sole
discretion. Failures resulting from misapplication or misuse of the Product,
failure to adhere to any specifications or instructions, or failure resulting
from neglect, abuse, accidents, or act of nature are not covered under this
Warranty service may be obtained by emailing Tech@snowperformance.net with the original receipt/invoice and the problem that is occurring. A RMA (Return Merchandise Authorization) will not be given over the phone for any reason. Once the RMA# has been issued the customer will deliver the part to Snow Performance with proof of purchase at their expense. Customer agrees to
insure the Product or assume the risk of loss or damage in transit, to prepay
shipping charges to Snow, and to use the original shipping container or
equivalent. Shipping for Warranty replacement parts shipped outside the
continental US will be charged to customer.
Products returned due to damage or
misuse and Products retested with no problem found will be returned to customer
at customer’s expense.
All customers/dealers must deal directly
with Snow performance to receive warranty. No warranty will be issued through a
distributor for any reason.
All returns must be emailed to Tech@snowperformance.net for a RMA#. A RMA# (Return Merchandise Authorization) will not be issued over the phone for any reason.To return product it must have been purchased directly from Snow Performance. Snow Performance will not take used kits or parts for refund. If you are
returning an unused kit there is a 15% restocking fee minus shipping/handling.
All returns must be made within 90 days of purchase date. No exceptions.
All questions or requests for additional information regarding this
policy must be addressed to:
Snow Performance, Inc.
Hours of operation: 8:30 AM-5:30 PM Monday-Friday Central Standard Time
5411 Seymour Hwy
Wichita Falls, TX 76310